UPDATED : 19/05/2023

SHIPPING & PAYMENTS

DOMESTIC

  • Delivery Timeline: 4–5 business days.

  • Shipping Charges: Free for orders above INR 30,000.

  • Payment Methods: We accept all major debit and credit cards (Visa, MasterCard, American Express), net banking options, UPI, and wallets. Cash on Delivery (COD) is not available.

INTERNATIONAL

  • Delivery Timeline: 5-6 business days.

  • Shipping Charges: Applicable on all orders.

  • Payment Methods: Major credit cards, including Visa, MasterCard, and American Express, are accepted.

  • Duties & Taxes: Import duties and taxes are not included in the order total and must be paid directly to the shipping agency upon delivery. These charges vary by destination country and are determined at the point of entry.

GENERAL

SHIPPING / ORDERS PLACED: All orders are processed at the Raw Mango warehouse in Gurugram, and shipped to the address provided at checkout. Please ensure that the shipping address is accurate and complete, including the zip code and a mobile number, to facilitate timely and accurate delivery.

SHIPPING CHARGES: Final shipping and handling charges are calculated based on the product’s size, value, packaging, and shipping destination and will be displayed at checkout.

TRACKING: Once shipped, tracking details will be emailed to you. You can monitor your order status on the shipping provider's website using the tracking information provided.

NON-DELIVERY: Delivery partners will attempt delivery three times. If the package cannot be delivered due to the receiver’s unavailability, it will be returned to us. Orders returned for this reason are ineligible for refunds, repeat fulfillment, or credit notes..

 

DIGITAL GIFT CARDS

  • Raw Mango Digital Gift Cards are neither refundable nor redeemable for cash or credit.

  • Lost or deleted Gift Card codes cannot be replaced.

  • Redeemable online exclusively at www.rawmango.com; not valid in Raw Mango stores or other retailers.

  • Gift Card balances can be redeemed over multiple transactions until exhausted.

  • If the order value exceeds the Gift Card balance, the difference must be paid during checkout. If the order value is lower than the Gift Card balance, the remaining balance can be used for future purchases.

  • Raw Mango reserves the right to amend the terms and privileges associated with Gift Cards without prior notice.

  • Gift cards or vouchers are not valid during sales, promotions, offers, or discounts.